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Speaking Topics Requested:	Show list of topics General Awesome Customer Service: You're Good. You Can Get Better How to Avoid Losing Customers The Customer Service Standards: 5 Things to Never Forget Practical Negotiations: Stop Arguing and Start Agreeing Real Life Time Management Stress Management: Give Yourself a Break Before You Die Improving your Attitude and Initiative Getting People's Cooperation - A Few Easy Steps What Customers Hate - And Why We Do It If You Can't Say it Simply and Clearly, Then You Don't Know What You're Talking About Empathy: The Power Tool of Customer Service Why Are They Calling Me? Things to do to Reduce Nuisance Calls Let Me Do My Job: Simple Steps to get People to be Patient and Let You Do Your Job. Trust Me: Effective Ways to Gain Credibility Saying No: The Right Way (and easy way), or The Wrong Way (the hard way) Listening Skills: How to Avoid Missing the Point Teamwork: Ways to Reduce the Work Created by Individualism How to inspire constant improvement in your people Management Handling Your Difficult Employees (Without Threats and Violence) Teaching and Coaching for Supervisors and Managers Initiative: How to Develop it in Your Staff Stop Wasting Your Time - Practical Time Management for Managers Effective Delegation: Why People Hate It When You Delegate, and How to Change That Creating and Duplicating the Perfect Policy Holder Experience Hide
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No one, before Carl Van, was able to bring such meaningful information to our employees in such a direct way, using Real Life examples. The lively style, quick wit and humorous stories and examples were right on point and just what our company needed.

~ Bernie Rosauer, Claims Director, Ameriprise (Formerly American Express Assurance)