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Carl Van Claims Expert
The Blog for All Your Claims Needs
  • 7th Annual Claims Education Conference MAY 8-11, 2012
    CLICK ON THE IMAGE BELOW TO SEE A FULL BROCHURE. Filed under: General, Negotiation, Publications Tagged: 8 Characteristics of the Awesome Claims Adjuster, 8 Characteristocs of the Awesome Claims Adjuster, Adjuster, Carl Van, Characteristics, Characteristics Claims Coaching, Claims, Customer Service, Empathy, Leadership Negotiation, Publications
  • The Five Maxims for Negotiations #2 “Never Argue with Reasons”
    On this second installment of the five maxims, Carl explains the best way to avoid arguing with reasons. Filed under: Articles, General, Negotiation Tagged: 8 Characteristics of the Awesome Claims Adjuster, Adjuster Articles, angry people, Characteristics, Characteristics Claims Coaching, Customer Service, Empathy, Gaining Cooperation, Leadership, Leadership Negotiation, Negotiation
  • The Five Maxims for Negotiations- Maxim #1 “Point of View”
    Carl Van give some great advice with his Maxims for Negotiations.  This first installment deals with understanding points of view. Filed under: Articles, General, Negotiation Tagged: 8 Characteristics of the Awesome Claims Adjuster, Adjuster Articles, angry people, Characteristics, Characteristics Claims Coaching, Customer Service, Empathy, Gaining Cooperation, Leadership, Leadership Negotiation, Negotiation
  • Claims Education Magazine SPRING 2012!
    Check out the new SPRING 2012 Claims Education Magazine Issue! Click Here to go to claimseducationmagazine.com Download the full issue PDF » Check out the articles in this issue: Training Talk Feature Story Ambassadors in the Field Feature Story Conference Comes Full Circle News Brief Claims Professional Books www.ClaimsProfessionalBooks.com Current & Upcoming Books Carl Van [...]
  • Attitude, Ability and the 80-20 Rule Available NOW!
    Attitude, Ability and the 80-20 Rule by Carl Van Carl Van’s book, Attitude, Ability and the 80-20 Rule is available for purchase from International Insurance Institute. Purchase Attitude, Ability and the 80-20 Rulenow: from InsuranceInstitute.com » from ClaimsProfessionalBooks » Carl Van is President& CEO of International Insurance Institute and author of The 8 Characteristics of the Awesome Adjuster andGaining Cooperation. In his book, Attitude, [...]
  • Dealing with Angry People.
    Carl suggests how to deal with those angry people we all encounter at some point. (from the Customer Service Video Tip Series) Filed under: Articles, General, Negotiation Tagged: 8 Characteristics of the Awesome Claims Adjuster, 8 Characteristocs of the Awesome Claims Adjuster, Adjuster Articles, angry people, Articles, Attitude, Carl Van, Characteristics, Characteristics Claims Coaching, Coaching, [...]
  • Above all else: There is Attitude
    Ring in the New Year with a New Attitude! “We must be the change we want to see.” – M.K. Gandhi This is the first of an eight-part series from Carl Van’s popular book: The 8 Characteristics of the Awesome Adjuster. This first segment outlines one of those characteristics. Oceans of words have been published [...]
  • Dealing With Impatient People!
    During the Holiday season shopping, keep in mind the wrong way and the right way of dealing with impatient people.  Happy Holidays to all! Filed under: General, Publications Tagged: Carl Van, Coaching, YouTube
  • Living The Brand!
    Here’s a recent article from Claims Education Magazine.  Check out other great articles at www.claimseducationmagazine.com Filed under: Articles, Publications Tagged: 8 Characteristics of the Awesome Claims Adjuster, Adjuster Articles, Attitude, Carl Van, Characteristics Claims Coaching, Customer Service, Gaining Cooperation, Leadership Negotiation
  • Claims Educations Magazine Winter 2011
    Check out the new Winter 2011 Claims Education Magazine Issue! Click Here to go to claimseducationmagazine.com Download the full issue PDF » or check out the articles in this issue: Training Talk Feature Story Plymouth Rock Lives It’s Brand, and Proud to be More Than Just Insurance Feature Story Oh Her? She’s New: A Lesson [...]