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Carl Van Claims Expert
The Blog for All Your Claims Needs
  • Carl Van Speaking Live at the Federation of Defense & Corporate Counsel Conference.
    I’ll be speaking on June 5 at the Federation of Defense & Corporate Counsel Conference. Check out the brochure here http://www.thefederation.org/process.cfm… Hope to see you there! 2017 LMC BrochureFiled under: Uncategorized
  • The 2017 CLAIMS EDUCATION CONFERENCE Brochure is NOW available!
    The 2017 CLAIMS EDUCATION CONFERENCE Presented by American Educational Institute, International Insurance Institute and Society of Claim Law Associates. The conference where AEI designees are recognized for their achievements MAY 16-19, 2017 HILTON NEW ORLEANS RIVERSIDE Click Here To Download the 2017 Claims Education Conference BrochureFiled under: Announcements, General, training Tagged: 8 Characteristics of the […]
  • Do You Know The Maxims Of Customer Retention?
    Filed under: Announcements, General, training Tagged: 8 Characteristics of the Awesome Claims Adjuster, Characteristics Claims Coaching, Claims Education, Coaching, Customer Service, employee training, Leadership
  • In Case You Missed It….We Give You The Summer Issue of Claims Education Magazine – IT’S FREE!
    SUMMER 2016 Download the full issue PDF » Articles in this issue: Training TalkFeature Story Going for Championship PerformanceFeature Course Leadership Skills for Leaders News Briefs Spotlight: Tonee West Claims Professional Books Carl Van YouTube Channel Claims Blog New Customers Claims Education Magazine® is wholly owned and published by International Insurance Institute, Inc. Since our […]
  • The 2017 Claims Education Conference heads to New Orleans!
     Filed under: Announcements, General, training Tagged: 8 Characteristics of the Awesome Claims Adjuster, Characteristics Claims Coaching, Claims Education, Coaching, Customer Service, employee training, Leadership
  • Have you heard about our FREE training and Subrogation Assistance?
     Filed under: Announcements, training, Uncategorized Tagged: 8 Characteristics of the Awesome Claims Adjuster, Characteristics Claims Coaching, Claims Education, Coaching, Customer Service, employee training, Leadership
  • Now Out…The NEW Claims Education Magazine Winter Edition Featuring Latitude Subrogation
    Filed under: Uncategorized
  • Negotiating For Cooperation
    Time Spent Negotiating As a claims professional, you spend a lot of time negotiating. Of that time, do you know the amount of time spent negotiating the dollar amount of something? You might be surprised that only ten percent of your negotiating time is spent negotiating money. Only ten percent! The other ninety percent of […]
  • A Great Negotiator Is Someone Who …
    A Great Place to Start We begin learning the negotiation process by identifying what makes a great negotiator truly great. Consider this: A great negotiator is someone who…..what? In many of our classes, people say, “A great negotiator is someone who listens.” “A great negotiator is someone who’s flexible.” “A great negotiator is someone who […]
  • When does the negotiation process really begin
    In working with claims professionals all over the world, we like to ask this question, “When does the negotiation process really begin?” Responses we hear are, “The negotiation process begins when you get the medical documentation,” or “it begins when you get the reports,” or “when you get the estimate from the body shop,” or […]